If you are trying to redeem a Gift card; let's make sure to enter the correct code using the "Redeem Now" option available under the JioSaavn app's Pro page (app version 9.26 and above on Android device). If you’ve double-checked the details and still need help, write to us from your JioSaavn app settings > 'Contact us/Chat with us' option.
In case you are on the lower app versions on an Android device, simply head to the 'Activate Pro' section in your JioSaavn app settings. For folks on iOS devices, head to any Android device or the website to redeem your Gift card/Coupon code.